Privacy policy
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Privacy policy

SHEN is extremely responsible for the personal data of clients and users of
We understand the importance of such information for a specific person and take all necessary measures to protect it.

Personal data means information or its aggregate about an individual (person) who is identified or can be identified.
The legislation does not establish a specific list of data about an individual, therefore our
Privacy Policy applies to any possible information that may fall under the category of personal information (about a specific person).
This Privacy Policy describes various types of personal information received from SHEN clients and users of the website (its mobile version). The document describes the goals and methods of collecting and processing personal data.

What Information is Collected and Why

SHEN collects and processes the following information: name, surname and patronymic of the user (client), postal address, email and telephone.

We collect only the data you choose to submit. We can use publicly available personal information (e.g. social network profile data) to get feedback on the services provided. We can also request information about the location of a person to sign up on the website in order to provide services or participate in promotions. You have the right not to provide us with this information, but in this case, our website and services may work incorrectly or some features will be unavailable.

Some information about website visitors may be collected automatically. Such information includes the following: IP address, data of the operating system of a computer or other device, browser settings, device type, unique device identifier (UDID) or mobile equipment identifier (MEID), website address with a link to our resource as well as pages viewed by the user on our website.

We can use the specified information to manage, maintain and set up our website and web services.

This Privacy Policy also provides additional information on how we use cookies. 

Mobile Devices and Location Information

Mobile versions of our websites, with the consent of the user, can receive information about the exact location of a device using GPS, Wi-Fi and Bluetooth or the distance to the nearest mobile base station.

SHEN uses this information to provide services depending on the user or client location.

You can always withdraw your consent to the location identification. To that end, please disable the location data collection in the settings of your mobile device or browser. If you want to disable the location service on your mobile device, we recommend you to contact your service provider or device manufacturer. If you want us to delete information about your location, please email us at

Please note, after deleting such data, a number of services may work incorrectly.

Personal Information Processing Method

Personal data is processed using computers and/or automation equipment in accordance with procedures and methods that meet the goals of data collection.

In some cases, the information collected may be available to SHEN responsible persons (Data Operators) related to the website operation (such as the administration department, sales department, marketing department, call center, legal department, system administrators) or to third-party organizations (technical service providers, postal organizations, hosting service providers, information technology providers, communication services), which are instructed, if necessary, to perform the functions of a Data Processor. You can additionally request a list of the indicated persons.

Data Processing Location

Data is processed at SHEN’s back offices and at other locations where processing people and equipment are located. For more information, please contact us (Data Operator and database owner). 

Use of Personal Information

Personal data may be used and processed internally by SHEN to render services.

Any use of personal information within SHEN is subject to this Privacy Policy. With the consent of the client or user of the website, from time to time, we may send messages containing marketing and advertising information about our products and services, promotional offers, etc.

SHEN is entitled to engage other entities to render services and organize advertising campaigns. They may also receive partial access to personal information. Access is provided exclusively to the extent necessary for the provision of services. Third parties do not have the right to use the data thus obtained for any other purpose.

SHEN does not sell, transfer or transmit personal information of its clients and users of to any third parties. However, with your consent, from time to time, we may send you marketing information on behalf of one of our partners about the products and services, which we think, may interest you. We may also ask if you would like to receive marketing materials from our business partners. If you agree to receive the newsletter, we will not share your personal information with these partners, but we will send you materials by email on behalf of these partners.

SHEN reserves the right to use and communicate any information about you, to the extent permitted by law or other regulatory act, in order to protect the integrity of our services, protect our rights or assist law enforcement agencies in investigating crimes and ensuring public safety.

Data Protection

SHEN takes all reasonable measures to prevent unauthorized access to personal information and data when you use our website or services. We strive to protect your personal data, but we urge you to take all available precautions to protect your information during transfer. To that end, please change passwords more often, use combinations of letters and numbers and use a secure browser.

Cyber Security for Children

Our website is not aimed at attracting the attention of children and minors. SHEN intentionally does not collect personal data from children and persons under 18 years of age and does not send them any requests for personal information.

Access to Information

You are in full control of any personal information that you provide to us. You have the right at any time to clarify or change any personal information we received from you, or to change the settings for advertising and marketing information received from our partners and us.

You have the right at any time to ask us to delete all your information that we collected (right to be forgotten). To that end, please send us an email or letter to the address indicated in the last section of this Policy.

Cookies, Web Beacons and Other Technologies

Our website collects statistics on user behavior on the visited pages and sections of our website. This is to obtain statistics on website visits and utilization, to create a personal approach and to adapt our services to the interests of each visitor.

We collect statistics by using various technologies, one of which is cookies. This is information that a website can send to your browser and will be stored on your computer for later identification.

Most often, cookies are used to evaluate website utilization metrics (number of visitors and session length), to identify the most interesting and visited topics and pages, to ensure ease of navigation and best experience on a website, without collecting any personal information.

Cookies can also be used to create a personal approach based on user experience and preferences. Over time, this information improves user experience.

Cookies are usually divided into session and persistent cookies. Session cookies help you navigate websites efficiently: once requested, information within a session will no longer be requested again. Session cookies are stored in temporary memory and deleted when you close your browser. Persistent cookies save user settings for current and subsequent visits (simplify authorization on a website by remembering user credentials). They are saved to a hard drive of a computer or mobile device and are activated when a browser launches. We use persistent cookies to store information, e.g. language and country of users.

If you no longer want to receive cookies or if you want to be informed when cookies can be received, please configure your web browser. However, if you disable all cookies, you may not be able to use some of the services and features of our website.

Targeted Advertising

We use cookies, Google Remarketing Tag, Facebook Pixel and other advertising technologies in order to target you with ads according to your individual interests and preferences. This section of our Privacy Policy provides additional information on this subject.

You can see SHEN personalized ads on the Internet based on your interests. These data enable us to target users and clients taking into account their interests, as well as to use contextual advertising and personalize offers of services. We use this information to display interest-based ads. This process helps us evaluate the effectiveness of marketing tools and advertising campaigns. You can choose to opt out of seeing targeted ads by visiting the following websites: 

Please note that even if you disable this option, you will still see ads on the Internet, but they will not be targeted and interest-based.

Links to Other Websites

If you visit third-party websites that are not serviced by SHEN, when following the links on our website, you need to familiarize yourself with their privacy policy and other working principles. We are not responsible for privacy policies and data collection practices of other companies. Any information provided to such companies is collected by them in accordance with their privacy policy.

Other Websites and Online Services Owned by SHEN

All websites and online services owned by SHEN are subject to this Privacy Policy. When rendering services, SHEN shall strictly comply with the rules set forth in this Policy.

Amendments to the Privacy Policy

We have the right to amend this Policy at any time by posting a new version of the privacy policy on this page. We strongly recommend checking this page and the date of the latest amendments to keep abreast of recent amendments.

If you disagree to any amendments to this Policy, you shall stop using the SHEN website and services and may require us to delete your personal information.

This Privacy Policy applies to any personal information of users and SHEN clients, which we hold, regardless of methods that we used to collect and obtain this information.

Legal Information

This Privacy Policy complies with the Law of Ukraine on Protection of Personal Data and the legislation of most CIS countries and contains detailed information about the data collected, collection purposes and methods, processing and use.


Note for European Users: This Privacy Policy is prepared in fulfillment of the obligations stipulated by the General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016 or GDPR).

Our Contacts

Address: 03035, Ukraine, Kyiv, 3а Surikova Street


Telephone: (044) 351 18 88

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