{"id":4404,"date":"2020-09-14T16:38:12","date_gmt":"2020-09-14T13:38:12","guid":{"rendered":"https:\/\/shen.ua\/?p=4404"},"modified":"2020-10-22T12:20:39","modified_gmt":"2020-10-22T09:20:39","slug":"criteria-for-the-quality-of-operation-and-maintenance-of-buildings","status":"publish","type":"post","link":"https:\/\/shen.ua\/en\/obzor-i-analitika-otrasli\/criteria-for-the-quality-of-operation-and-maintenance-of-buildings\/","title":{"rendered":"Criteria for the quality of operation and maintenance of buildings"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The quality of building maintenance is an important indicator of the work of the company&#8217;s facilitation or its own technical and administrative departments. The introduction of international quality standards is a must have for outsourcing companies, since standardized and understandable processes greatly facilitate the client&#8217;s tasks of assessing quality and building mutually beneficial relations.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-4774\" src=\"https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/fm-analytics-2.jpg\" alt=\"\" width=\"1200\" height=\"627\" srcset=\"https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/fm-analytics-2.jpg 1200w, https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/fm-analytics-2-300x157.jpg 300w, https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/fm-analytics-2-1024x535.jpg 1024w, https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/fm-analytics-2-768x401.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Complex maintenance of buildings includes a lot of works of different focus, in this regard, there is a number of difficulties associated with the objectivity of quality assessment of the service, among them:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">The service is not a tangible object, therefore it is much more difficult to see.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Difficulties with objectivity. For example, for each person the boundary separating clean and dirty floor will be different.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Technological schemes of different works can be quite complicated, include several processes and include different participants who are in different places<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The evaluation of the quality of services often requires specific measurements with the help of various instruments<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Each professional outsourcing company seeks to satisfy the client and the end user, and in order for expectations to coincide with reality, it is necessary to clearly state all the work with the indication of evaluation criteria. This might look like this:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4406\" src=\"https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/vydy-rabot-1.png\" alt=\"\" width=\"760\" height=\"374\" srcset=\"https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/vydy-rabot-1.png 760w, https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/vydy-rabot-1-300x148.png 300w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0There are also evaluation criteria for scores, they are usually used in cases of unscheduled work, for example:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4407\" src=\"https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/vydy-rabot1-1.png\" alt=\"\" width=\"762\" height=\"308\" srcset=\"https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/vydy-rabot1-1.png 762w, https:\/\/shen.ua\/wp-content\/uploads\/2020\/09\/vydy-rabot1-1-300x121.png 300w\" sizes=\"(max-width: 762px) 100vw, 762px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Evaluation of customer satisfaction or the end user is called a checklist. Thanks to specialized software, the questionnaire is made online on a daily basis, which ensures the transparency of all services provided. The assessment is based on standards agreed with the customer, as shown in the tables above. Visualization of the obtained data allows you to quickly see a decrease in the quality of service for certain works, objects and take measures to remedy the situation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To date, the criteria for assessing the quality of building maintenance are an integral part of the technical documentation. An important point here is the coordination of all related nuances at the stage of contract preparation, for a common understanding of the tasks. Thanks to such developed evaluation methods, the client and the contractor can speak the same language and objectively evaluate the work and satisfaction with the cooperation.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The quality of building maintenance is an important indicator of the work of the company&#8217;s facilitation or its own technical and administrative departments. The introduction of international quality standards is a must have for outsourcing companies, since standardized and understandable processes greatly facilitate the client&#8217;s tasks of assessing quality and building mutually beneficial relations. Complex [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"one-new.php","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-4404","post","type-post","status-publish","format-standard","hentry","category-obzor-i-analitika-otrasli"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/posts\/4404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/comments?post=4404"}],"version-history":[{"count":3,"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/posts\/4404\/revisions"}],"predecessor-version":[{"id":4775,"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/posts\/4404\/revisions\/4775"}],"wp:attachment":[{"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/media?parent=4404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/categories?post=4404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shen.ua\/en\/wp-json\/wp\/v2\/tags?post=4404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}